Política de envio

 

Where Do You Deliver To?

We currently deliver to the United Kingdom and to European Union countries.

UK Shipping Options

*Cut-off time for Express Shipping is 12 PM, Monday to Friday. Orders placed after this time or on weekends will be dispatched the following business day. 

Shipping Carrier:

• Standard Shipping: Royal Mail 

• Express Shipping: FedEx

We utilise the best possible shipping service available for your order. Please note that we may change courier services if needed due to service issues or availability.

All orders are processed within 1-2 working days. Our cut-off time for same-day processing is 12 PM. Any orders over the weekend will be processed Monday. 

EU Shipping Options

Please note, we have paused all EU shipment due to the new GSPR regulations. 

Note: Shipping times may vary based on the destination country. Shipping couriers may vary country to country. If you haven’t received your order after 20 working days, please email us at info@prettynerdy.co.uk.

Customs and Duties

Customers are responsible for any customs fees and duties that may apply to their order upon arrival in the destination country. We are not liable for any customs fees incurred.

We are not responsible for delays caused by customs processing in each country. We recommend checking with local customs for potential issues that may cause delays in receiving your order.

Delivery Addresses

Please ensure your delivery address is accurate. Any address amendments must be sent to us immediately at info@prettynerdy.co.uk. Changes may delay processing by 24-48 hours and are not guaranteed.

Issues with Delivery

If you encounter any issues with your delivery, including wrong items or damaged goods, please contact us within 2 working days at info@prettynerdy.co.uk with your order number and details.

In the event of a failed delivery, it is the customer’s responsibility to contact us. If an order is being returned to us, we will discuss options for resending it, which may require an additional shipping fee.

In instances where your parcel has not arrived, please visit the courier's website and enter your tracking number. If no results are shown, contact us at info@prettynerdy.co.uk for assistance.

Contact Us

For any other queries or concerns regarding your order or shipping, please reach out to our customer service team at info@prettynerdy.co.uk.

Thank you for choosing Pretty Nerdy! We appreciate your support for our small business and we hope you love our items just like we do!